We are committed to letting you know how we intend to collect and use your information when using our application. The policies addressed apply to data and information collected within applications published by SMS International.
Information CollectedWhen using the Demo interface which is the primary setting of our application we collect information such as your IP address that the post request was derived from. Our information server retains server logs with the means of achieving sufficient operation and to check against any errors that may arise, the logs are not used for any other purpose. When submitting a support ticket via our support page personal data such as a name and contact information will be recorded, collection of data personal or non-personal is for the purpose of business and used within legal obligations. Information entered into SMS Dashboard such as a custom connection is not recorded to our information server, when you are accessing a custom backend the connection to the Demo server is terminated which means we do not have access to any profiles or factories that you have generated, we do not have access to custom servers nor do we log their details so we cannot provide backups of custom profiles or factories you have created on your own backend as these are stored locally. Ensure to create backups of profiles you consider to be of importance.
What is your information used for?We use your information to improve customer service as it allows us to help you more effectively by responding to support needs and customer service queries.
How we protect your informationInformation such as personal data and non personal data are kept and logged locally on our server. We keep your information up to date and use appropriate safety measures to protect it. Information you enter or submit is protected using a firewall and device encryption. Logs and data are retained within our server for the duration of which we need them to provide our service to you.
- Generally we will retain information containing server logs that come from any IP address that makes a request to our server for up to 90 days
- Support tickets such as requests, bug reports, how to improve our application, will be kept for no more than 5 years.